Account Manager / Customer Success (H/F)-Lattes, France
Job Description
Up Review is looking for a Stagiaire Account Manager / Customer Success (H/F) for a 6-month SaaS B2B internship in Lattes, near Montpellier. The position is full-time? The source does not specify full-time/part-time, so this is not stated. The internship starts as soon as possible, depending on availability, and is performed on site.
The role focuses on client onboarding, platform setup, team training, account monitoring, customer adoption, retention, and support. Responsibilities include welcoming new clients, configuring the platform, answering questions, resolving issues, monitoring usage indicators, reactivating inactive accounts, preparing client review meetings, collecting feedback and testimonials, and contributing to Notion knowledge resources and customer-support processes. The role may also include optional upselling activities depending on the candidate’s interest and product knowledge.
The profile sought is a Bac+3 to Bac+5 student in business school, marketing, or management who is comfortable communicating by phone and video, organized, rigorous, proactive, curious, and customer-service oriented. Experience with Notion, a CRM, or Canva is a bonus.
Requirements
- Student at Bac+3 to Bac+5 level
- Studies in business school, marketing, or management
- Comfortable communicating by telephone and video
- Organized and rigorous in client follow-up
- Clear written and verbal communication
- Curiosity and proactivity
- Ability to anticipate problems
- Strong customer-service orientation
- Willingness to learn quickly
- Experience with Notion, a CRM, or Canva is a bonus
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