Holistic Account Manager
Finland, Vantaa
Mapon Finland, OY Job Description
Mapon is seeking a Holistic Account Manager in Finland to manage and grow relationships with existing B2B customers. The company provides SaaS solutions that help businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate operations, and meet transport regulations.
The Account Manager will be responsible for customer retention, recurring revenue growth, account planning, upselling, cross-selling, product adoption, renewal preparation, and identifying customer risks. The role also involves using CRM systems and product usage data to manage the customer portfolio, forecast results, coordinate with internal teams, and communicate customer feedback.
Applicants should have experience in B2B account management, sales, or customer success, including customer retention and account growth. Confidence in negotiations, commercial conversations, and using customer data is important. Fluency in Finnish and strong spoken and written English are required. Experience in SaaS, subscription businesses, telematics, fleet management, logistics, mobility, or IoT is beneficial but not mandatory.
The position offers a gross base salary of €4,000 per month plus uncapped performance-based commission. The indicative commission benchmark is €1,500–€2,000 gross monthly, depending on results. Benefits include hybrid working, flexible hours, an annual training budget, free office gym access, a birthday day off, wellness days, and an international team environment.
Requirements
- Experience in B2B account management, sales, or customer success, with examples of retaining customers and growing existing accounts.
- Confidence in upselling, cross-selling, negotiation, and commercial conversations.
- Ability to understand customer businesses and connect their needs with relevant solutions.
- Experience managing a varied customer portfolio and prioritising workload.
- Comfort using CRM systems and customer data to guide decisions.
- Fluency in Finnish.
- Strong spoken and written English skills.
- SaaS or subscription business experience is useful but not required.
- Background in telematics, fleet management, logistics, mobility, or IoT is beneficial but not required.
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