Assistant Chief Housekeeper
Norway, Bergen
Mano Maritime Ltd. Job Description
Mano Maritime Ltd., with recruitment handled by OSM Thome, is seeking an experienced Assistant Chief Housekeeper to support the Chief Housekeeper in managing housekeeping operations onboard. The role is focused on maintaining high standards of cleanliness, hygiene, safety, and guest satisfaction while ensuring compliance with company procedures and maritime regulations.
Responsibilities include assisting with daily housekeeping planning and supervision, allocating cabins and work assignments, inspecting guest cabins, corridors, public areas, crew accommodations, laundry facilities, and storage areas, and ensuring housekeeping services are delivered efficiently. The role also covers linen and laundry management, inventory control, handling guest belongings and lost-and-found procedures, reporting maintenance issues, maintaining housekeeping records, and assisting with ordering supplies.
The Assistant Chief Housekeeper will also support team supervision, training, onboarding, coaching, and performance monitoring. Guest-facing responsibilities include responding to requests and concerns, assisting with complaints and special requests, and contributing to a positive guest experience. The role may also involve embarkation and disembarkation activities and other duties assigned by management.
Candidates should have previous supervisory housekeeping experience onboard passenger vessels, cruise ships, ferries, or within hospitality. Strong housekeeping and laundry knowledge, English communication skills, leadership abilities, attention to detail, and the ability to work in a multicultural, fast-paced environment are required.
Requirements
- Previous experience as an Assistant Chief Housekeeper, Assistant Housekeeper, or in a similar supervisory housekeeping role onboard passenger vessels, cruise ships, ferries, or within the hospitality industry
- Strong knowledge of housekeeping operations
- Knowledge of laundry management
- Knowledge of hygiene practices and quality standards
- Valid STCW Basic Safety Training certification, preferred or required as applicable
- Good command of written and spoken English
- Excellent organizational skills
- Leadership skills
- Communication and interpersonal skills
- Ability to work effectively in a multicultural and fast-paced environment
- Strong attention to detail
- Commitment to service excellence
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