Customer Service Representative with English-Warsaw, Poland

Job Description

Solenis is hiring a Customer Service Representative with English for a full-time, 9-month fixed-term contract position in Warsaw, Masovian Voivodeship. The role serves as a key contact for complex customer needs, providing support and helping maintain high levels of customer satisfaction and loyalty.

Responsibilities include receiving, entering, and managing customer orders from receipt through shipment and returns, responding to routine order inquiries, tracking order statuses, and communicating issues and solutions. The position also involves managing customer complaints, monitoring their progress, proactively resolving issues, and coordinating with transport providers, logistics, credit and collection, sales teams, European plants, and external warehouses.

Candidates should have some professional experience in customer service or administration; candidates with logistics internships are also welcome. Fluent English and communicative German are required. Strong communication skills, teamwork, multitasking ability, and experience working in a multicultural environment are also sought.