Key Leader – Guest Experience (Visual Merchandising)
Norway, Oslo
lululemon Job Description
lululemon is hiring a full-time Key Leader – Guest Experience (Visual Merchandising) in Oslo, Norway. The role is part of the store leadership team and involves supporting sales floor team members, delivering an outstanding guest experience, and overseeing retail floor operations.
The Key Leader will provide coaching, mentoring, feedback, and performance support to team members while helping maintain an inclusive and productive store environment. Responsibilities include planning sales floor coverage, supporting guest needs and transactions, providing technical product education, resolving guest concerns, and supporting omnichannel programs such as buy online/pickup in store, phone sales, and ship from store.
The position also involves reviewing business metrics, opening and closing the store, managing product presentation and restocking, assigning cleaning tasks, using in-store technology, and following safety policies and applicable procedures. The role requires flexibility to work evenings, weekends, and holidays, as well as the ability to move through the store for most of a shift and handle boxes weighing up to 30 lbs (13.6 kg).
Requirements
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
- Must have the ability to travel to assigned store with own transportation methods
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Willing to work as part of a team and also complete work independently
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work in an environment with bright lights and loud music
- Education: High school diploma, GED, or equivalent — nice to have, not required
- Education: Bachelor's degree or equivalent — nice to have, not required
- Experience: 1 year of retail/sales leadership experience — nice to have, not required
Apply for this position
Open the free assessment form for Key Leader – Guest Experience (Visual Merchandising), fill in your details, and our recruitment team will get back to you.
