Customer Service Officer – Groot-Bijgaarden
Belgium, Groot-Bijgaarden
Dab Pumps Spa Job Description
DAB Pumps Spa is looking for a Customer Service Officer to join its D.Service Belux Department in Groot-Bijgaarden. The position is offered on a permanent contract and focuses on supporting customers, distributors, end users, and the sales force while coordinating with service and sales teams.
The role includes providing after-sales information about products and applications, processing and following up repairs, service planning, and maintenance sales orders. The Customer Service Officer will also work with the service partner network, handle administration and training activities, manage some warehouse activities, participate in meetings, and collaborate with the global D.Service team.
Candidates should have a technical high school diploma or technical background, such as Electromechanics, Electrical Engineering, Mechanical Engineering, or a related field. Experience in a similar position is a plus. Strong knowledge of Dutch and French is required for the local market, while English is needed for collaboration with headquarters. Good MS Office and CRM skills, analytical and problem-solving abilities, customer orientation, teamwork, initiative, and a hands-on approach are also required.
Requirements
- Technical high school diploma or technical background
- Background in Electromechanics, Electrical Engineering, Mechanical Engineering, or a related field
- Experience in a similar role is a plus
- Passion for technology and strong interest in the pumping industry
- Good knowledge of MS Office applications including Excel, Word, Outlook, and PowerPoint
- Experience working with CRM systems
- Very good command of Dutch
- Very good command of French
- Good command of English
- Experience with IoT and connectivity solutions is a strong advantage
- Strong willingness to learn and continuously develop skills
- Analytical mindset and excellent problem-solving abilities
- Proactive and solution-oriented approach
- Customer-oriented attitude
- Ability to manage operational activities efficiently
- Ability to coordinate with cross-functional departments
- Strong teamwork and collaboration skills
- High motivation, positive attitude, initiative, and hands-on approach
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