Danish-speaking Customer Support Advisor-Malta

Job Description

Join a customer support team in Malta as a Danish-speaking Customer Service Advisor for an online gambling client. The role involves assisting customers worldwide with betting, payments, and account-related queries through Live Chat, email, and phone.

This is a full-time position in a fast-paced environment, with a varied schedule that includes evenings, weekends, and public holidays. You will provide solutions and guidance while maintaining a high standard of customer service.

Applicants should have native or fluent Danish and solid written and verbal English communication skills. The role also requires strong computer literacy, the ability to multitask and remain calm under pressure, problem-solving initiative, and a willingness to take ownership. Previous experience in a fast-paced customer service environment is beneficial, while CRM experience is a plus.

The position offers a base starting salary of €33.600 annually, a performance bonus, career development opportunities, private health insurance, free gym access, office snacks, and social activities. The relocation package includes six weeks of paid company accommodation, a €200-per-week accommodation allowance for the remainder of the initial 26 weeks of service, and €100 added to the monthly salary for the first six months for flights to visit friends and family back home.